ForexGen Customer Service seeks to achieve the highest level of customer satisfaction.
ForexGen online trading services are available 24 hours a day from Sunday at 6:00pm EST to Friday at 2:00pm EST to support and offer the help needed by all ForexGen's clients through answering any questions they may have.
ForexGen provides full time assistances to support clients during the usage of ForexGen platform, whenever our clients face any problems during downloading or installing the platform ForexGen experienced stuff will help to overcome it.
ForexGen provides clients with full scale demonstrations and help for the technical issues.
Global Phone Number.
Phone number: +1 212 4613 279
Dealing Rooms.
ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.
You are encouraged to contact the dealing room by phone ONLY in these situations:
- If you are not able to access the internet.
- Failing to receive a confirmation on an online order.
- Failing to connect to ForexGen server.
Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.
1. Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.
2. Determine weather the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed.
3. Specify your trade as "I would like to buy 5 lots of USD/JPY during the Market with a stop loss of 102.45 and a take profit of 102.62. . .".
Remark: The given price is un-negotiable. Traders have no permission to hang on the phone waiting for price changes. All phone calls are recorded to ensure the integrity of transactions.
Request call back.
Please specify your comments or inquiry and one of our customer support representatives will contact you shortly.
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